We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange for a different item. Please note that we do not offer monetary refunds.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at support@phloralcases.com.
Please note that items will need to be sent to the following address:
108 West 13th Street, Wilmington, DE 19801, United States
If your exchange request is accepted, we will send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any policy questions at support@phloralcases.com.
Please inspect your order upon reception and contact us immediately at support@phloralcases.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement.
Certain types of items cannot be exchanged, including custom products (such as special orders or personalized items). We also do not accept exchanges on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, for an exchange or store credit. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange for a different item. Please note that we do not offer monetary refunds.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at support@phloralcases.com.
Please note that items will need to be sent to the following address:
108 West 13th Street, Wilmington, DE 19801, United States
If your exchange request is accepted, we will send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any policy questions at support@phloralcases.com.
Please inspect your order upon reception and contact us immediately at support@phloralcases.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement.
Certain types of items cannot be exchanged, including custom products (such as special orders or personalized items). We also do not accept exchanges on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, for an exchange or store credit. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
